FAQ & policies
Everything before you go
No surprises — just clear answers, transparent pricing, and a team that answers every email personally.
Check-in
3:00 PM · Check-out 10:00 AM
Cancellation
Free until 14 days before arrival
Disc golf
Free for guests
Where
White Mountains, Maine
Choosing a stay
Which stays have full-service comforts?
Grand Oak and Spruce Suite are year-round treehouses with bathrooms, hot showers, heat, A/C and basic Wi-Fi. Grand Oak has a full kitchen; Spruce has a kitchenette and a private hot tub. Birdie, Bogey, Beech and Birch are May–October off-grid stays with private outhouses and no running water, heat or A/C at the cabin. Compare all six on the Stay page.
Is there a minimum stay?
Minimum stays vary by unit and date. The calendar only shows dates you can book.
Getting there and getting around
How do we get there, and what about the road in winter?
We're at 859 Maine Street, Stoneham, Maine — about three hours from Boston. The road is paved nearly to the door; the final stretch is a maintained dirt road. Spring through fall any car is fine; in deep winter, AWD or 4WD is recommended. We send detailed directions and current road conditions with your booking.
How does the UTV service work?
At check-in and checkout, complimentary UTV service takes you and your gear up and down at all four off-grid stays. Just ask when you book.
Accessibility — what getting in and around each stay actually involves
Everything here is up in the trees or up the mountain, so nothing is step-free. Here is exactly what each stay involves, so you can decide for yourself.
The Grand Oak
Drive-up parking on a gravel area, a few feet from the door. About ten steps up to the front door on an outside staircase — a normal staircase with a handrail. Inside, one queen bedroom and one full bathroom are on the level you walk into. The second bedroom and the loft are upstairs by a spiral staircase, so you never have to climb it unless you want them. Of the six stays, this is the one that works best for someone who finds stairs or distance difficult.
The Spruce Suite
A rocky path leads from parking to a birch staircase that climbs about fifteen feet to the deck. The bathroom, kitchenette and futon are all on the main level. The queen bed is up in the loft, reached by a pull-down ladder. The futon sleeps two.
The Birdie
The complimentary UTV shuttle brings you and your gear right to the treehouse at check-in and back down at checkout. The ground around the treehouse is natural mountain terrain — uneven underfoot — and there's a staircase up to the deck. Two twin beds are upstairs; the futon is on the lower level. The outhouse is a few steps away. After dark, the only light is what you bring.
The Bogey
The complimentary UTV shuttle brings you and your gear right to the cabin at check-in and back down at checkout. Three steps up to the deck. Single level inside. The outhouse is a few steps away over natural ground. After dark, the only light is what you bring.
The Beech
The shortest, gentlest walk from your car of the four off-grid stays — roughly a couple hundred feet on a natural path — and the complimentary UTV shuttle takes you and your gear up at check-in and back down at checkout. Three steps up to the deck. Single level inside. The outhouse is a few steps away over natural ground. After dark, the only light is what you bring.
The Birch
The complimentary UTV shuttle brings you and your gear right to the cabin at check-in and back down at checkout. Six steps up to the deck. Single level inside. The outhouse is a few steps away over natural ground. After dark, the only light is what you bring.
Is anywhere step-free?
No. Everything here has at least a few steps — the treehouses are up in the trees, and the off-grid cabins sit on decks. Grand Oak comes closest: you park a few feet from the door on gravel, climb about ten outside steps with a handrail, and then a queen bedroom and a full bathroom are both on the level you walk into. The upper floor is up a spiral staircase, and you can skip it entirely.
Which stay works best if stairs or uneven ground are hard for someone in our group?
Grand Oak, for the reason above. At the Spruce Suite the path in is rocky and the queen bed is up a pull-down ladder. The four off-grid cabins each sit on a deck with steps — three at Beech and Bogey, six at Birch, and a staircase at Birdie with uneven mountain ground around it.
How do we reach the loft at the Spruce Suite?
By a pull-down ladder. The bathroom, kitchenette and futon are all on the main level; the futon sleeps two.
Can we talk it through before we book?
Please do — call or text 802-321-0360, 9 am to 8 pm. Tell us what needs to work and we'll tell you straight whether a stay suits you. We'd far rather have that conversation now than have you arrive to something that doesn't fit.
What's included and what to bring
Is there a shower for the off-grid stays?
Yes. A shower is open 24/7 at the back of the office, with towels, washcloths and premium shampoo, conditioner and body wash.
Do the off-grid stays have drinking water?
There's no running water at the cabins. We leave two gallons for drinking and washing; bring more drinking water for a longer stay.
What should we bring for an off-grid stay?
Extra drinking water, 1-lb propane canisters for the grill, a headlamp, a charged power bank, sturdy shoes, warm layers, rain layers and bug spray. Beds, bedding and camping chairs are provided. Firewood is available at the office.
Can we bring our dog?
One dog is welcome at Birdie, Bogey, Beech or Birch for a $35 fee. No pets in Grand Oak or Spruce Suite.
What if it rains?
Grand Oak and Spruce have a record player and board games — and Spruce's hot tub is under cover, so a rainy evening is a good one. The decks themselves are open to the sky. The tower and the course are open in the rain. Off-grid guests should bring rain layers; there's a roof, but the evening is outside.
Money and policies
What does the total include?
Your nightly rate, a one-time cleaning fee ($150 Grand Oak, $115 Spruce Suite, $50 at each off-grid stay) and Maine lodging tax. You see the full total before you pay. A refundable security hold ($200 at Grand Oak and Spruce, $75 at the off-grid stays) is placed before arrival and released after checkout.
When do we pay?
Half at booking, half 14 days before arrival.
What is the cancellation policy?
Free cancellation up to 14 days before check-in. Inside 14 days the stay is non-refundable.
Is it cheaper to book direct?
Yes — our direct rates are lower than on Airbnb or Vrbo.
Are there quiet hours?
10 pm to 8 am. We don't promise silence — it's a forest — but the units are spread across 56 acres.
When are check-in and check-out?
3 pm and 10 am.
The property
Is disc golf included?
Yes — overnight guests play our 18-hole wooded mountain course free. It's mountainous and technical — skill-building, and worth the hike through the forest. Hiking shoes, no carts. Day visitors are welcome for $8.
Are the lakes on the property?
No — three lakes are within about five miles: Keewaydin (~5 min), Virginia (~7 min, sandy beach) and Kezar (~10 min).
What should we know about the Summit Tower?
It's about 50 feet and five stories with views across the lakes and the White Mountains. The final approach is steep and rope-assisted. Ring the bell at the top.
Is there cell service?
Signal is weak or spotty at Grand Oak and Spruce — rely on the Wi-Fi for messages and maps (it isn't built for video calls or a work day). There's no signal or Wi-Fi at the off-grid stays.
Can we work remotely?
Grand Oak and Spruce have Wi-Fi for basics. We don't promise dependable video calls or a full work day. The off-grid stays have no Wi-Fi or cell service.
Can we rent the whole property?
May through October, all six stays for about 21 guests. November through April, Grand Oak and Spruce Suite together for about 11. Ask us.
Still have a question?
We answer every message personally — usually within a day.